Cancellations Policy

Last Updated: April 16, 2026

At Lunas Gear, we understand that you may occasionally need to update or cancel an order after it has been placed. To ensure our customers receive their gear as quickly as possible, our fulfillment system is optimized for speed. This policy outlines the specific timeframes and conditions under which order adjustments can be accommodated.

⏱️ 1. The 12-Hour Modification Window

We provide a limited timeframe to make changes before an order enters our automated fulfillment and production cycle.

• Window for Change: You may request a cancellation or modification within 12 hours of purchase.
• Eligibility: Requests are only guaranteed if the order has not yet entered the processing, production, or packaging stages.
• Fulfillment Status: Once an order has moved into fulfillment or has been handed over to the shipping carrier, it can no longer be halted, modified, or canceled.

📩 2. How to Request an Adjustment

To submit a request, please contact our support team immediately via email. To help us assist you faster, please include:

• Your Order Number
• The Email Address used at checkout
• A clear description of the requested change

Customer Support Contact:

• 📧 Email: support@lunasgear.com
• 🕘 Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

🚫 3. Orders That Have Already Shipped

Once an order has been processed, packaged, or dispatched:

• No Modifications: We cannot change shipping addresses, recipient names, or product details (size, color, etc.).
• No Cancellations: Orders already in transit with the carrier cannot be stopped or rerouted.
• Next Steps: Please accept the delivery. If you still wish to return the item, please refer to our Returns Policy for instructions on initiating an authorized return for a refund.

💵 4. Fees & Refund Conditions

Status	Policy	Refund Outcome
Within 12 Hours	Free Cancellation	Full Refund (No Fees)
In Processing	Advanced Production	Subject to a restocking/handling fee
Already Shipped	Dispatch Complete	Shipping fees are non-refundable

🔄 5. Common Modification Scenarios

• Shipping Address Updates: Corrections are only accepted within the 12-hour window. Lunas Gear is not responsible for deliveries lost or delayed due to incorrect address information provided by the customer at checkout.
• Product Adjustments: Requests for size, color, or design changes are accepted within 12 hours. If production has already started, you may need to wait until delivery and then follow our Returns Policy for exchange options.
• Peak Season Notice: During high-demand periods (November–December), orders may enter production faster than usual to meet holiday deadlines. During these times, modifications are not always guaranteed, even within the 12-hour window.

🏢 6. Contact Information

For all order-related inquiries, please reach out to our office:

Lunas Gear

• 📍 Address: 1942 Broadway #314c, Boulder, CO 80302, United States
• 📧 Email: support@lunasgear.com
• 🕘 Support Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

Lunas Gear – Transparent Orders. Fair Policies. Reliable Service.