Cancellations Policy

Last Updated: Jun 05, 2026

At CasaandWear, we recognize that plans can change and you may occasionally need to modify or cancel an order after checkout. To ensure our customers receive their items as quickly as possible, our fulfillment workflow is automated and built for speed. This policy details the specific timeframes and conditions under which order adjustments can be successfully accommodated.

1. The 12-Hour Change Window

We provide a brief grace period to adjust your purchase details before the order enters our automated processing and manufacturing cycle.

• Timeline for Adjustments: You may submit a cancellation or modification request within 12 hours of completing your purchase.

• Eligibility Check: Requests are only guaranteed if the order has not yet progressed to the processing, production, or packaging phases.

• Fulfillment Lock: Once an order moves into active fulfillment or is collected by our shipping partners, the package cannot be halted, modified, or recalled.

2. Submitting a Modification Request

To request an adjustment, please connect with our support team immediately via email. For accelerated service, your message must include:

• Your specific Order Number

• The Email Address linked to the purchase

• A clear, detailed description of the requested update

📩 Customer Care Connection:

• Email Support: support@casaandwear.com

• Operating Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

3. Post-Dispatch & Shipped Orders

Once an order has been finalized, packaged, or dispatched from our facility:

• No Structural Changes: We are completely unable to modify shipping addresses, recipient names, or product specifications (such as size, color, or design variants).

• In-Transit Lock: Orders already in route with the courier cannot be stopped or rerouted.

• Next Steps: Please accept the delivery when it arrives. If you still wish to return the item, please refer to our Return and Refund Policy for detailed guidelines on initiating an authorized return.

4. Fee Structures & Refund Outcomes

Order Status	Operational Policy	Financial Outcome
Within 12-Hour Window	Complimentary Cancellation	Full 100% Refund (No Penalties)
In Processing / Assembly	Advanced Fulfillment Phase	Subject to a standard restocking or handling fee
Dispatched / Shipped	Handed over to Courier	Non-refundable shipping charges

5. Specific Adjustment Scenarios & Holiday Notices

• Shipping Address Corrections: Address updates are strictly accepted within the 12-hour grace period. CasaandWear cannot assume liability for deliveries that are lost, delayed, or misdelivered due to incorrect address profiles provided at checkout.

• Product Property Changes: Requests to switch a product's size, colorway, or graphic design are permitted within the 12-hour window. If manufacturing has already commenced, you will need to receive the item first and then utilize our standard exchange options.

🎄 Peak Season Notice: During high-volume commercial periods (specifically November through December), orders frequently enter production much faster to guarantee holiday arrival deadlines. During these peak times, modifications or cancellations are not always guaranteed, even if submitted within the standard 12-hour window.

6. Corporate Contact Information

For all inquiries regarding order status or changes, please reach out directly to our administration office:

CasaandWear

• 📍 Corporate Address: 1942 Broadway #314c, Boulder, CO 80302, United States

• 📧 Email Support: support@casaandwear.com

• 🕘 Service Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

CasaandWear – Transparent Orders. Fair Policies. Reliable Service.